In the February recording of Your Voice is Heard, John Jameson, senior operations manager, thanks professional drivers for fuel incentive ideas. Two items to clarify: there was a snafu with driver question lines dropped after asking a question. This is not our YVH process and we do not support cutting off callers. Second, we are unable to support drivers purchasing their own service award rings and apologize for this misinformation. Have a question or feedback you would like to provide? Send an email to TLcommunications@xpo.com to have it featured on the next Your Voice is Heard.